Position Details
Customer Service and Appointment Coordinator Apply
Job Description
Job Description
Customer Service and Appointment Coordinator
Are you a customer service enthusiast with exceptional communication skills? Do you thrive in a fast-paced environment where you can make a significant impact? Join our team at Life Remembered as a Customer Service and Appointment Coordinator and play a crucial role in our front-line operations. We are looking for individuals who are passionate about delivering outstanding customer experiences and possess the ability to excel in a high-volume appointment setting.
About Us:
At Life Remembered we take pride in our customer-focused approach. Our mission is to provide the highest level of service, integrity, and professionalism to our valued customers. We constantly strive to exceed their expectations rather than simply meet them. As a Customer Service and Appointment Coordinator, you will be at the forefront of our team, making outbound calls, answering incoming calls and responding to internet leads, with the goal of scheduling appointments for our sales teams.
Job Responsibilities:
- Make outbound calls from our database to efficiently schedule appointments for advisors.
- Answer inbound calls to assist customers with resolving issues and answering questions.
- Engage in phone-based selling activities to promote our services.
- Perform additional duties as assigned to support team objectives.
Required Skills:
- Excellent phone etiquette and a genuine enjoyment of scheduling appointments in a high-volume environment.
- Proficiency in basic computer skills to navigate various systems and tools.
- Ability to quickly learn and adapt to multiple new systems.
- Must successfully pass a background check
- Set schedule Monday, Tuesday, Thursday 8:30 am to 4 pm, Wednesday 12 pm to 7:30 pm. Alternating Fridays or Saturdays 8:30 am to 4 pm.
Join our dynamic team and contribute to our mission of providing exceptional customer service. We offer competitive compensation, full benefits, opportunities for growth, and a supportive work environment.
Life Remembered is an equal opportunity employer.
Compensation details: 17-17
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