About the Role:

The Customer Service and Office Manager at BLATANT LLC will play a pivotal role in ensuring the smooth operation of our office while delivering exceptional customer service. This position is responsible for managing daily office activities, coordinating administrative tasks, and serving as the primary point of contact for customer inquiries. The successful candidate will implement efficient office procedures and foster a positive work environment that enhances productivity. Additionally, this role will involve training and supervising office staff to ensure high standards of service and operational excellence. Ultimately, the Customer Service and Office Manager will contribute to the overall success of the organization by enhancing customer satisfaction and streamlining office functions.

Minimum Qualifications:

• Proven experience in office management or a similar role.
• Experience in customer service and relations.
• Strong communication skills, both verbal and written.
• Proficiency in using phone and computer systems for office tasks.

Preferred Qualifications:

• Experience in customer service management.
• Familiarity with office management software and tools.
• Ability to multitask and prioritize effectively in a fast-paced environment.

Responsibilities:

• Oversee daily office operations, ensuring a well-organized and efficient work environment.
• Manage customer inquiries and provide timely and effective solutions to enhance customer satisfaction.
• Coordinate administrative tasks, including scheduling meetings, managing correspondence, and maintaining office supplies.
• Train and supervise office staff, providing guidance and support to ensure high-quality service delivery.
• Develop and implement office policies and procedures to improve operational efficiency.

Skills:

The required skills in office management will be utilized daily to ensure that all administrative functions run smoothly and efficiently. Proficiency in using phone and computer systems is essential for managing customer inquiries and maintaining effective communication within the office. Strong organizational skills will help in coordinating various tasks and ensuring that deadlines are met. Additionally, the ability to train and supervise staff will foster a collaborative work environment that enhances overall productivity. Preferred skills, such as experience in customer service management, will further enhance the candidate's ability to address customer needs effectively and contribute to a positive company image.