Customer Service Assistant

Miller International, Inc., an apparel designer and distributor of Cinch® and Cruel®, is seeking a Customer Service Assistant to join the team!The Customer Service Assistant will provide administrative and operational support to the Customer Service and E-Commerce teams. This entry-level role focuses on daily tasks, responding to basic customer inquiries, and helping ensure a smooth, positive customer experience. The CSR Assistant works under the guidance of Customer Service and E-Commerce Representatives and escalates more complex issues as needed.At Miller International, our employees enjoy a fun, casual, and laid-back atmosphere. If you have customer service experience, this is your opportunity to be a part of something great! We want to hear from you if you have the following skills and qualifications and are ready to join our positive, enthusiastic, and dedicated team.This is not a remote position; it is based at our corporate office in North Denver, Colorado.Salary Range: $16.00 - $18.00 Per HourESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.Support Customer Service Representatives, E-Commerce Representatives, and Account Managers with day-to-day administrative tasks.Respond to basic customer inquiries via phone and email regarding order status, shipping updates, and general product questions.Assist with order entry, returns, updates, and tracking to ensure accuracy of customer information, pricing, and shipping details.Coordinate with warehouse and internal departments to support timely order fulfillment.Process online returns and assist with warranty requests.Escalate complex customer concerns or complaints to Customer Service or E-Commerce Representatives.Maintain accurate records and update customer and order information in internal systems.Develop a basic understanding of company products and services to better assist customers.Follow established processes and guidelines to support consistent service standards.Contribute to team productivity by completing assigned tasks accurately and on time.Maintain a professional, positive, and team-oriented work environment.Perform additional support tasks as assigned by the Customer Service Manager.To be successful in this position, you must: Strong communication skills with a customer-focused approachPositive attitude and willingness to learn in a team environmentAbility to follow instructions and work under supervisionStrong attention to detail and organizational skillsBasic problem-solving skills with the ability to recognize when to escalate issuesAbility to manage time effectively and handle multiple tasksComfortable working with computers and web-based systemsReliable, punctual, and dependableRequirements:0–1 year of customer service, retail, or administrative experience preferredHigh school diploma or equivalent requiredBasic proficiency in Microsoft Office (Word, Excel, Outlook)Experience with e-commerce or ERP systems is a plus, but not requiredInterested yet?Miller International offers excellent benefits to keep employees happy and healthy, and we strongly believe in maintaining a healthy work-life balance. If this sounds like the role you want, send us your resume and a cover letter highlighting your customer service experience and why you would like to work with us.We offer a comprehensive benefits package that includes:Health, dental, and vision coverage for employees and their familiesRetirement savings plan with company matchPaid time off, including vacation and sick leaveEmployee wellness and assistance programsOptional supplemental benefits, such as life, disability, and other voluntary coverageEducational support programs, including tuition reimbursement and student debt assistanceOur success rests on our dedicated, loyal staff, and we employ only the best! We pride ourselves on a rich history spanning over 100 years, embodying the traditions of hard work, distinction, and unsurpassed product quality for our customers. Since 1918, Miller International has grown and evolved to become what it is today: one of the most successful privately owned Companies in the Western Industry, with brands that continue to gain popularity and grow. We do it by treating each other with respect, and we do it all as a team that feels more like a family. At Miller, we use our Core Values to guide our decisions and measure their appropriateness with vendors, customers, and employees. Our employees created and approved the Core Values to affirm that they want to be part of a company guided by these principles.We can’t wait to hear from you!Check us out at: www.miller-international.comApplication Deadline: 11/21/2026