Customer Service Assistant

Job Title: Customer Service AssistantIndustry: Environmental ServicesLocation (city, state): Hoffman Estates, ILAssignment Type: Direct HirePay: $21- $24/hr (based on experience!!)Work Schedule:Opening 1: Monday–Friday, 7:00 AM–3:30 PMOpening 2: Monday–Friday, 8:30 AM–5:00 PMTwo 15-minute breaks and one scheduled 30-minute lunchBenefits: This position is eligible for medical, dental, vision, and 401(k).About The Company:A growing organization within the environmental services industry is seeking motivated individuals to join its administrative team. The company offers a professional work environment, opportunities for internal advancement, and exposure to various departments across the organization.Job Description:The Customer Service Assistant will provide administrative and customer service support to daily branch operations. This individual will serve as a primary point of contact for incoming customer inquiries while assisting with data entry, account maintenance, service documentation, and billing activities. The ideal candidate is dependable, detail-oriented, and comfortable working in a structured, fast-paced office environment.Key Responsibilities:Manage approximately 40–60 incoming customer calls per day, addressing general questions and service-related requestsRecord customer inquiries and forward requests to the appropriate branch or departmentDirect incoming calls to the correct personnel and assist with customer concernsEnter and maintain customer account information and service records within internal systemsReview reports and supporting paperwork to ensure information is accurate and completeAssist with billing by comparing service documentation against work orders and identifying discrepanciesUpload completed paperwork into the billing system for invoice processingCommunicate with branch employees and internal departments regarding customer requestsProvide general administrative and clerical support as neededQualifications:High school diploma or equivalent required0–4+ years of customer service experience; retail, hospitality, and other customer-facing backgrounds are welcomePrevious experience handling a high volume of incoming calls is preferredBasic Microsoft Excel proficiency, including data entry, formatting, and familiarity with VLOOKUPExcellent written and verbal communication skillsStrong attention to detail and organizational abilitiesAbility to prioritize responsibilities and maintain accuracy throughout the workdayReliable, punctual, and comfortable working within a structured office environmentWillingness to assist with receptionist coverage and other administrative duties when neededPerks:Exposure to multiple departments and business operationsEstablished leadership team and collaborative work environmentModern office space with convenient access to restaurants, cafes, and other amenitiesAdditional benefits include wellness programs, flexible spending accounts, life insurance, long-term disability coverage, employee assistance programs, and tuition reimbursementAddison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.