Essential Duties Review availability and process internal purchase orders Responds to customer emails and phone calls Provide HTS codes for shipments Proactively providing updates to customers (part availability, past due reports, and past 90 day invoices) Process customer quotations, orders, and invoicing for Individual Spare Parts and kits Updating company databases for machine projects/kits Process repairs as needed Assist in inventory control as needed Other duties assigned by Management Education & Skills Requirements High School Diploma or GED equivalent Proven experience in Customer Service and office experience (minimum of 2 years) Proficient in Microsoft Office SAP experience is a plus Strong attention to detail Excellent problem-solving skills Strong sense of professionalism Provides excellent communication (written and verbal) Ability to work independently and as part of a team We Offer: Flexible work schedule Stable workforce Medical & Dental Insurance Long Term Disability Insurance Company Paid Life & Short-Term Disability Insurance 3+ Weeks Paid Time Off & 11 Holidays 401K Retirement Plan & Other Benefits Job Type: Full-time Pay: $17.00 - $20.00 per hour Benefits: 401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Shift: Day shift Ability to Commute: Whitsett, NC 27377 (Required) Work Location: In person