Are you a person who thrives on making others feel welcome and cared for? Do you excel in a fast-paced environment where your contribution to the team truly matters? We are currently seeking a Dental Office Customer Care person to join our dynamic team at our periodontist office. This is a fast-paced environment with a strong emphasis on team culture. We are searching for a special individual who possesses exceptional interpersonal skills, a positive attitude, and a passion for providing excellent patient care.

The ideal candidate will be responsible for greeting patients, scheduling appointments, managing phone calls, and handling insurance and billing inquiries. This is a 5 star patient facing position.

If you thrive in a fast-paced environment, enjoy working as part of a close-knit team, and are dedicated to providing outstanding patient service, we encourage you to apply.

Purpose:

To deliver exceptional, 5-star service to every patient while ensuring a smooth and efficient flow within our fast-paced periodontal office. As a Customer Service/Front Desk Care Agent, you are the first point of contact for our patients and play a vital role in creating a positive and welcoming atmosphere. You will work cohesively with the dental team to provide an exceptional patient experience from arrival to departure.

Key Responsibilities:

• Warmly greet and welcome patients upon arrival, ensuring completion of necessary forms and paperwork.
• Efficiently manage patient check-in and check-out procedures, ensuring accurate collection and recording of patient information and payments.
• Answer phone calls promptly and professionally, addressing patient inquiries and scheduling appointments.
• Maintain a clean, organized, and inviting reception area for patients.
• Collaborate effectively with the dental team to optimize patient flow and minimize wait times.
• Provide outstanding customer service, addressing patient concerns and ensuring a positive experience.
• Uphold a professional and courteous demeanor at all times, contributing to a positive team environment.

Additional Responsibilities

• Maintain patient records and update information as needed.
• Assist with administrative tasks as required.
• Support marketing efforts and patient retention initiatives.
• We believe in empowering our team. You'll have the opportunity to take ownership of specific front-office duties that align with your unique skills and talents, keeping the role diverse and engaging.
• Ability to lift up to 45 pounds
• Ability to navigate physically between business areas to provide quick response time.

Key Attributes (The Qualities We Value):

• A sincere passion for providing an exceptional, 5-star customer experience.
• Effortless interpersonal skills; you can connect with anyone.
• A positive, professional, and unflappable demeanor, even when things get busy.
• Incredible attention to detail and the ability to multitask like a pro.
• A true team-player mindset; you're always ready to lend a hand.
• Tech-savvy and comfortable learning new software (dental software experience is a huge plus!).