Job Title: Customer Service Coordinator I

Location: Hybrid, Corning, NY 14831

Duration: 12 months contact

Work schedule: Monday-Friday, 7:30 AM-4:30 PM or 8:00 AM-5:00 PM

This is currently a hybrid role with 3 days in the office and 2 days working remotely.

Job Summary:

The Customer Service Coordinator will be the primary point of contact for internal customers and department representatives, focusing on providing professional and efficient assistance. The role involves acting as a liaison between various departments, managing conference room scheduling, processing work orders, and supporting internal events.

Key Responsibilities:

1. Customer Support: Provide exceptional service to internal customers via phone/email/Teams

2. Liaison Role: Facilitate communication between internal customers and other departments to ensure efficient resolution of inquiries.

3. Conference Room Scheduling: Manage reservations and setup requests using specialized scheduling software.

4. Work Order Management: Process and enter work orders in designated software, collaborating with service partners for timely completion.

5. Event Coordination: Assist department groups in planning and executing customer events.

6. Recordkeeping: Maintain accurate records of requests, orders, and communications.

7. Customer Service Excellence: Deliver high-quality service while adhering to company policies and standards.

Education and Experience:

o 2-year associate’s degree or work experience equivalent preferred

o Customer service or call center experience preferred

Skills:

o Desire to grow strong customer service skills, including listening skills

o Strong phone and keyboarding skills and use of general office/call center equipment

o Experience with Microsoft Office suite and general call center and work order concepts and/or systems

o Solutions oriented with strong problem-solving skills and ability to delegate or escalate appropriately

o Demonstrate good organizational skills, detailed oriented, punctual

o Professional, friendly, and positive approach to customers’ expectations and requests

o Ability to work well under pressure and remain positive

o High level of integrity and confidentiality

o Demonstrates good interpersonal skills

o Demonstrates good written and verbal communication skills