Customer Service Coordinator

Customer Service CoordinatorIndianapolis, IN | Full-Time | Up to $30/hourAre You the Person Everyone Comes to When Something Needs to Get Done?You're quick on your feet. You don't need someone standing over your shoulder telling you what to do next. When a customer has a problem, a schedule changes, or something unexpected happens, your first thought isn't "Who should handle this?"It's "How do I fix it?"If that sounds like you, keep reading.Mister Quik Home Services is hiring a Customer Service Coordinator to join our Indianapolis team.This is not your typical customer service job.Yes, you'll talk with customers. Yes, you'll answer phones and schedule appointments. But you'll also help coordinate technicians, solve problems in real time, make decisions, recover opportunities, and help keep a fast-moving home services company running every day.We're looking for a problem-solver, not just a phone-answerer.You'll Love This Role If You...Like being busy and having variety in your dayGet satisfaction from solving problemsCan make a decision and move forward without waiting to be told what to doEnjoy talking with people and helping customersAre naturally organized and good at keeping track of multiple things at onceStay calm when plans changeLike being the person your team can count onWant a role where your decisions actually make an impactWhat You'll Be DoingYour responsibilities will include, but are not limited to:Helping customers by phone, text, email, and webBooking service appointments and following up with customersCoordinating technician schedules and adjusting the daily service boardMoving appointments forward when earlier availability opensSolving scheduling and customer-service problems as they happenSupporting technicians in the field and helping remove roadblocksFollowing up on unsold opportunities and unbooked callsMaking customer satisfaction calls after completed workHelping customers understand financing and payment optionsHandling membership questions, renewals, and enrollmentsCollecting payments and assisting with accounts receivable follow-upCoordinating cancellations, warranties, callbacks, and service-recovery situationsWorking with managers, field supervisors, technicians, and vendorsKeeping customer information and documentation accurateRequesting reviews from happy customersWhat We're Looking ForExperience in customer service, dispatch, call centers, scheduling, hospitality, sales support, or other fast-paced environments is helpful.But experience alone isn't what we're hiring for.We're looking for someone who is:Driven. Dependable. Organized. Confident. Resourceful.Someone who takes ownership.Someone who follows through.Someone who sees a problem and wants to solve it.The DetailsPay: Up to $30/hourSchedule: 10:00 AM–6:30 PM with a 30-minute lunchLocation: Indianapolis, IN 46268 — in personOur business gets busy. During peak seasons (winter and summer), mandatory overtime may be required, including extended hours, weekends, and holidays based on customer demand.Benefits401(k) with company matchHealth, dental, and vision insuranceHealth savings account (HSA)Paid time offPaid holidaysLife and disability insuranceEmployee discountsEmployee referral programThink You'd Be Good at This?If you're looking for a job where you can sit back, follow a script, and wait for someone to tell you what to do next, this probably isn't the role for you.But if you like moving fast, solving problems, helping people, and being trusted to make things happen, we want to meet you.Apply today and let's talk.