We are hiring a Customer Services Inbound 1 for one of our clients in Mercerville, NJ.

Job Description:

• Answer telephone calls received by the NJ SHIP (Medicare counseling) and ADRC (general senior services) hotlines
• Utilizes interpreter services, when necessary, to assist non-English speaking callers.
• Provide callers with up-to-date and accurate information about programs and services designed to assist older persons and their caregivers offered by the division and its aging network partners.
• Provide counseling to callers with regard to Medicare Parts A-D, Medigaps, NJSave programs, and long term care insurance
• Provide callers with helpful resource material. -Prepares and mails information packets to callers on the various senior citizen and caregiver programs and services, either upon request or in response to caller needs.
• Will be required to learn to utilize various types of electronic recording and information systems used by the agency.
• Record caller data for use by unit and division programs. Records and reports caller data on the SHIP STARS and/or other computer database programs. -Makes a record of every call received on the unit's toll-free numbers.
• As needed, respond to consumer letters and emails and draft correspondence.
• Attendance at SHIP Update in person in October.

Skills required:

• Knowledgeable about Medicare and options available in obtaining in health care coverage for older and disabled people.
• Knowledgeable about the aging programs and services offered by the state.
• Certified as SHIP Medicare Counselor.
• Ability to communicate effectively in English over the phone.
• Professional level customer service skills including courteous, patient manner and ability to ask necessary questions.
• Ability to communicate effectively in English over the phone.
• Proficient in computer skills for navigating the internet and learning necessary state reporting data systems.

Education required:

• College degree or high school degree with at least 5 years' experience in customer service field.

Woking hours:

• 8:30 to 4:30
• Lunch Duration: 1 Hour Unpaid.

About Us:

We are specialized in recruiting and deliver the best professional talent of industry and we are committed to deliver best experience for our clients and job seekers. With over two decades of experience in the recruitment industry, we proudly help you to find the next job that matches your professional skills. Our team understands your needs or requirement before starting the recruitment, that enables to find the high quality of talent with high success rate of talent delivery, keeps us continue to be the best in the industry. By responding to this job posting, you are consenting to receive text/SMS messages from us. Thank you.