We are hiring a Customer Services Inbound 1 for one of our clients in Mercerville, NJ.

Job Description:

• Answer incoming calls from applicants, beneficiaries and the general public regarding DoAS programs.
• Provide accurate information in response to caller questions.
• Completes online application for callers over the phone.
• Research individual callers' records to confirm status.
• Provide detailed instructions of documentation needed.
• Mail, email or fax requested standard office documents to callers.
• Enter information into a call-tracking system to be referred to specific units for reply.
• In addition, they have assisted in the training and responding to questions from new employees.
• Provides information to customers regarding department/agency programs and services and the requirements of licensure, certification, and other authorizations
• Answers questions, explains rules, regulations, policies and procedures, clarifies forms, provides instruction and direction in the completion of applications, and resolves issues and problems
• Requests information from customers to determine their needs, or purpose of visit
• Verifies the completeness and accuracy of information on forms and applications
• Conducts information searches in electronic or manual file systems
• Ability to read, writes, speak, understand, or communicate in English sufficiently to perform the duties of this position.

Education required:

• High School Diploma

Woking hours:

• 8:30 am to 4:30 pm
• Lunch Duration: 1 Hour Unpaid.