Position Details
Customer Service It Support Specialist Apply
Job Summary:
The Customer Service/IT Support Specialist will be responsible for addressing customer inquiries, resolving technical issues, and ensuring a smooth user experience with our products and services. This role requires excellent communication skills, technical proficiency, and a strong customer-centric mindset.
Key Responsibilities:
Customer Support:
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Assist customers with product information, troubleshooting, and issue resolution.
- Maintain detailed records of customer interactions and resolutions in the support database.
Technical Support
- Work with CAI database
- Input data as needed
- Troubleshoot technical issues and escalate
- Stay updated on product changes and enhancements to provide accurate information to customers.
Collaboration:
- Work closely with other departments, including product development and sales, to address customer needs and feedback.
- Participate in team meetings to discuss customer trends, feedback, and potential improvements.
Quality Assurance:
- Monitor and evaluate customer interactions to ensure compliance with company standards.
- Contribute to continuous improvement initiatives aimed at enhancing customer Answer phone calls and emails from a variety of customers, suppliers and vendors.
- Create proposals and contracts.
- Communicate with drivers and suppliers to monitor the location of shipments.
- Bookkeeping.
- Logistics support.
- Track and keep records of inventory.
- Maintain various databases and CRM systems
We are looking for candidates who meet the following criteria:
- Able to work in a fast-paced environment.
- Good multitasking abilities
- Computer proficiency with MS Office Excel/data entry/book-keeping skills.
- Must be a strong communicator, critical thinker and highly organized.
- Experience in logistics or waste management would be a positive.
- Science and math savvy.
- Willingness to learn from and work with senior team members.
- Good self-management/self-starter ability.
- Adaptable and resilient to diverse situations and tasks.
- An interest in recycling/sustainability practices.
- Dependable
