Located in Largo, FL

Salary: $19.00 to $21.00/Hr. DOE

Hours: Full time 40 hours Monday-Friday 8:30-5pm

Responsibilities:

- Answer and resolve customer inquiries and issues in a timely and professional manner

- Utilize computerized systems to document and track customer interactions

- Make outbound calls to customers and prospects to provide information and resolve issues

- Provide excellent client services by listening attentively, responding promptly, and resolving customer complaints

- Maintain accurate and detailed records of all customer interactions

- Demonstrate strong phone etiquette and communication skills

- Work effectively in a call center environment and adhere to quality control standards

- Collaborate with other team members to ensure seamless customer service

- Identify and escalate any issues that may impact on customer satisfaction or the company's reputation

- Participate in ongoing training and professional development to improve customer service skills

Education and/or Experience:

Education: High school diploma or equivalent required

Experience: Strong knowledge of customer service principles and practices

Phone etiquette: 2 years (Required)

Customer service: 5 years (Required)

- Excellent communication and interpersonal skills

- Proficiency in computerized systems and the ability to quickly learn new software

- Experience in a call center or customer-facing role

- Bilingual or multilingual skills are highly desirable

- Ability to work in a fast-paced and dynamic environment

- Strong typing skills

- Post-secondary education in a related field is an asset

- Experience in sales or sales support is an asset

Ways to Apply:

• For an immediate AI Recruiter phone interview, please call 727-513-1183

• To schedule a live phone interview, please call 727-479-0679

• Apply online at Resumes may be emailed to:

• Stop by our office at 4326 Park Boulevard Suite E Pinellas Park FL 33781

About Express Employment Professionals:

Express can help you find the type of job that is a perfect fit for your needs and abilities, and you'll never pay a fee for our services and support. Whether you're looking for a full-time position, part-time work, or a more flexible schedule, Express can place you in a wide range of jobs that meet your employment goals including Administrative, Commercial, and Professional positions.

ASSOCIATE PROGRAMS AND BENEFITS Check with your local Express office about the availability of the following programs (not all programs are available in all locations):

• Holiday Pay (available only at certain locations)

• Health Insurance that meets Affordable Care Act standards

• Dental Insurance

• Vision Insurance

• Short Term Disability

• Life Insurance

• 401(k)

• Direct Deposit

• Referral Bonuses

• Vacation Pay (available only at certain locations)

• EAP (Employee Assistance Program)

Additional information about the programs offered at your location may be included in this handbook as separate material.

For a complete listing of all open positions, visit. Office: Saint Petersburg

4326 Park Boulevard

Suite E

Pinellas Park, FL 33781