Join to apply for the Customer Service Manager role at Castle Rental 3 years ago Be among the first 25 applicants Join to apply for the Customer Service Manager role at Castle Rental Job Description Job Title: Customer Service Manager Reports To: Store Manager FLSA Status: Exempt Summary: Manages Customer Service Specialists as well as the stores sales and marketing program by performing the following duties. Duties and Responsibilities include the following. Other duties may be assigned. Ensures the store meets its monthly goals.* Manages local store marketing.* Provides necessary training to store sales staff. Develops positive customer relationships.* Helps customers by matching them with just the right products.* Maintains the visual appeal of the store.* Makes the most effective use of the store displays.* Maintains the ability to explain product features and benefits.* Responsible for calculating discounts and any promotions as applicable to the rental agreement or sale.* Ensures the customer's files are setup and maintained properly.* Qualifies customers for the product.* Assists with managing the store's customer accounts.* Performs regular sales calls.* Seeks and maintains knowledge of current products, pricing, sales, promotion, policies, and procedures.* Assists with ordering products, creating purchase orders, and receiving products in to the POS system.* Assists with creating and verifying rental agreements and educating customers on their agreement.* Assists with training and developing the stores delivery and installation specialists.* Assists with managing store inventory.* Assists with refurbishing store merchandise.* Completes any other tasks assigned at the discretion of management. Supervisory Responsibilities Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries Retail Referrals increase your chances of interviewing at Castle Rental by 2x Sign in to set job alerts for “Customer Service Manager” roles. Customer Service & E-Commerce Supervisor - Full Time Parts Manager – Service Manager – Service Advisor Manager, Growth and Strategy Operations - Walmart+ Bentonville, AR $70,000.00-$130,000.00 2 weeks ago Customer Experience Supervisor I - Nw Arkansas Mall (USA) Senior Manager, Operations and Implementation - Strategy and Activation Bentonville, AR $90,000.00-$180,000.00 2 weeks ago Bentonville, AR $90,000.00-$180,000.00 2 weeks ago Senior Manager, Operations - Last Mile Delivery, Strategy & Ops Support Bentonville, AR $90,000.00-$180,000.00 2 weeks ago Store Manager - NEW STORE - Pinnacle Hills Promenade, Rogers, AR Senior Manager Talent Operations and Compliance (USA) Senior Manager, Operations - Initiative Implementation Bentonville, AR $90,000.00-$180,000.00 2 weeks ago Senior Manager, Operations - Organized Fraud, Spark Trust and Safety Bentonville, AR $90,000.00-$180,000.00 2 weeks ago Senior Manager, Operations (Strategic Programs – Transportation) Bentonville, AR $90,000.00-$180,000.00 1 week ago Bentonville, AR $90,000.00-$180,000.00 2 weeks ago Bentonville, AR $70,000.00-$130,000.00 2 weeks ago (USA) Store Lead (Non-Complex) - Wm, Management Springdale, AR $80,000.00-$100,000.00 2 weeks ago Bentonville, AR $65,000.00-$80,000.00 3 days ago Manager, Operations - Walmart+ Growth and Operations Strategy Bentonville, AR $70,000.00-$130,000.00 2 weeks ago Bentonville, AR $70,000.00-$130,000.00 3 days ago Bentonville, AR $70,000.00-$130,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr