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Customer Service Manager

  • ... Posted on: Apr 25, 2026
  • ... Family Fare, LLC
  • ... Eastlake, Ohio
  • ... Salary: Not Available
  • ... Full-time

Customer Service Manager   

Job Title :

Customer Service Manager

Job Type :

Full-time

Job Location :

Eastlake Ohio United States

Remote :

No

Jobcon Logo Job Description :

This role is responsible to lead the day-to-day activities of the department operations in a retail store, ensuring the associates are trained, the department is fully staffed, operating at company standards and meeting all company goals and key performance indicators.Manage a team that completes all stocking, production, and additional tasks to ensure product quality, production planning, accuracy, and date sensitive rotation, as well as ensure all spoiled/damaged products are handled per established guidelines. Maintain familiarity with all products carried in the department as well as throughout the store. Implement Our Winning Recipe and model our core values and competencies. Assure that all food safety guidelines and requirements are always followed and maintained throughout the entire store. Take immediate corrective action if not followed.Assure that all safety guidelines and requirements are always followed and maintained throughout the entire store. Take immediate corrective action if not followed.Additional responsibilities may be assigned as needed. Two years of retail experience preferred. One-year supervisory experience preferred.Strong written and verbal communication, and bookkeeping skills. Good organization, prioritization, decision-making, problem solving and conflict management skills. Strong leadership abilities with capability to work in a hands-on environment. Good strategic planning and business acumen skills. Good knowledge of retail store operations; knowledge of retail management systems. Depending on company location, ability to communicate in Spanish is highly desirable. **Physical Requirements:**The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment. #J-18808-Ljbffr

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Jobcon Logo Position Details

Posted:

Apr 25, 2026

Reference Number:

14660_DDAE43D9268C2DFEBC5873C49A7E94DC

Employment:

Full-time

Salary:

Not Available

City:

Eastlake

Job Origin:

APPCAST_CPC

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This role is responsible to lead the day-to-day activities of the department operations in a retail store, ensuring the associates are trained, the department is fully staffed, operating at company standards and meeting all company goals and key performance indicators.Manage a team that completes all stocking, production, and additional tasks to ensure product quality, production planning, accuracy, and date sensitive rotation, as well as ensure all spoiled/damaged products are handled per established guidelines. Maintain familiarity with all products carried in the department as well as throughout the store. Implement Our Winning Recipe and model our core values and competencies. Assure that all food safety guidelines and requirements are always followed and maintained throughout the entire store. Take immediate corrective action if not followed.Assure that all safety guidelines and requirements are always followed and maintained throughout the entire store. Take immediate corrective action if not followed.Additional responsibilities may be assigned as needed. Two years of retail experience preferred. One-year supervisory experience preferred.Strong written and verbal communication, and bookkeeping skills. Good organization, prioritization, decision-making, problem solving and conflict management skills. Strong leadership abilities with capability to work in a hands-on environment. Good strategic planning and business acumen skills. Good knowledge of retail store operations; knowledge of retail management systems. Depending on company location, ability to communicate in Spanish is highly desirable. **Physical Requirements:**The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment. #J-18808-Ljbffr

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