Glad Solutions is actively seeking a driven, service-focused professional to lead and develop our customer experience team. This role is ideal for an experienced customer service professional ready to take the next step into leadership or an established manager looking to grow within a dynamic, team-oriented organization. As a Customer Service Manager, you will oversee daily customer support operations, coach and mentor team members, and ensure exceptional service delivery across all customer touchpoints. You will play a key role in building a positive team culture while driving performance, accountability, and customer satisfaction. Key Responsibilities Lead, train, and motivate a team of customer service representatives Monitor performance metrics and implement strategies to improve service quality Resolve escalated customer concerns with professionalism and efficiency Develop and maintain service standards, processes, and best practices Collaborate with leadership to support company growth and customer retention initiatives Preferred Background Experience in one or more of the following areas is strongly preferred: Customer Service Leadership Retail or Sales Management Restaurant or Hospitality Management Call Center Supervision Operations or Team Leadership What We Offer Competitive compensation and earning potential Opportunities for professional growth and advancement Ongoing training and leadership development A competitive yet supportive culture built on trust, integrity, and teamwork Requirements Full-time availability with scheduling flexibility Must be 18 years of age or older Strong leadership and communication skills Professional demeanor with a customer-first mindset Goal-oriented and team-driven attitude If you are passionate about leading teams, improving customer experiences, and growing within a forward-thinking organization, we encourage you to apply today and schedule your interview! We can also create a more corporate, performance-driven, or culture-focused version depending on the type of candidates you're trying to attract. #J-18808-Ljbffr