Responsibilities:• Answer customers’ questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources.• The Manager will lead our Customer Support team and ensure that our customers experience a consistent high level of service and satisfaction.• Ensures the Customer Support team provides the appropriate level of service, communication and issue resolution expected by our customer base.• Constant drive to ensure all aspects of the customer experience exceeds expectations.• Drive to ensure that the team are employing best practices and utilizing consistent communication including all reporting documents, performance reports and quarterly business reviews as developed regionally and corporately.• Develop and implement a comprehensive training plan for each member of the Customer Support team to guarantee a baseline skill level and growth within the organization.• Identify process and procedure improvements necessary to increase efficiencies and the customer experience.• Communicate the “voice of the customer” internally and externally through participation in day-to-day issues.• Ensure compliance to our customer contractual obligations.• Support business development and sales through the RFQ process, pricing data, models and other duties requested of them.Qualifications:• At least 8 years of directly related aerospace experience; or equivalent combination of education and aviation experience• Experience in highly regulated industry or aerospace with experience in Sales, Business Development, Operations, Quality or Customer Support.• Bachelor’s degree preferred• Demonstrated understanding of customer requirements and focus to achieve these objectives.• Strong decision-making skills and ability to use sound judgment and challenge assumptions when appropriate.• Advanced MS Office Suite skills specifically using MS Excel.