Customer Service Manager - REMOTE

The Locklear Agency is an established organization built on vision, integrity, and a commitment to serving families at the highest level. Our mission is simple: to help people protect what matters most and leave every individual better than we found them.We take a modern approach to the industry by using advanced technology, streamlined systems, and genuine human connection to create a more efficient and empowering experience for the families we support.No cold calling. No chasing. You will work exclusively with individuals who have already requested assistance in securing protection for their loved ones.ResponsibilitiesLearn and master our systems to deliver a high-quality client experienceFollow up with warm leads and prior client inquiriesMeet with clients virtually through Zoom or phoneMaintain clear and professional communicationCollaborate with your team to ensure smooth, consistent client interactionsMeet performance goals to earn growth opportunitiesParticipate in weekly virtual training and development sessionsBuild and maintain client relationships with company-provided and self-generated leadsHelp families understand how their options can support long-term security and protectionQualificationsThree or more years of experience in sales, customer service, or a related field preferredStrong verbal and virtual communication skillsComfortable using technology and modern digital toolsExcellent time-management and organizational abilitiesProfessional, dependable, and service-drivenA people-first mindset and willingness to learnRequirementsFlexible availability, including evenings or weekends as neededReliable smartphone, computer, and internet connectionAbility to pass a background checkAbility to complete contracting requirementsActive Life and Health Insurance License or willingness to obtain with supportBenefitsRemote-friendly work with flexible training and schedulingPerformance-based bonuses and incentivesAnnual company trips for qualifying producersDiscounted personal coverage optionsLeadership development and long-term advancement opportunitiesSupportive, team-oriented environment built on service and integrityDisclaimerIf you do not currently hold a Life and Health Insurance License, The Locklear Agency provides the resources and guidance to help you obtain it in as little as 7–10 days.