Customer Service ManagerPiconics, Inc, a microelectronic inductor manufacturer, is seeking a highly motivated individual to join our team as Customer Service Manager. This individual will be responsible for managing the customer service team, overseeing quoting and sales order activity along with assisting to resolve customer issues.Location: On-Site (Tyngsboro, MA)                                 Hours: M-F 8:00am – 4:30 pmResponsibilities:Responsible for providing overall direction and leadership to the internal customer service team.Manage all aspects of customer service process including quotes, sample requests, order acceptance & acknowledgements.Prepare quotes and proposals in response to customer requests.Work directly with customers to process orders, resolve order issues and send order acknowledgements.Enter order information and maintain customer database in Microsoft Great Plains ERP System.Obtain customer information required for order placement, refunds or exchanges.Manage internal quote & product sample database.Field customer inquiries and forward to appropriate department. Follow up with customers on quotations for order placement.Work with other department managers to resolve customer related issues.Perform other customer service related duties as directed by management.Required Skills:Minimum of 5 years’ experience in a Customer Service RoleMinimum 3 years’ experience in a Managerial RoleHave a pleasant and professional demeanor.Strong Communications skillsBe well organized, possess the ability to multitask, and be able to work with minimal supervision and from verbal instructions.Proficient with Microsoft Office (Word, Excel & Outlook)Experience with Microsoft Dynamics is a plus.Experience in the Electronics Industry is a plus A.S or B.S degree in a relevant field is a plus. Benefits:Paid Time OffExcellent Health & Dental Plan401K Plan with MatchShort & Long term DisabilityBonus PotentialPaid HolidaysMultiple Employee Appreciation Events Throughout the Year