Customer Service Manager

We're seeking a hands-on Customer Service Manager to lead a team of Customer Service Representatives while overseeing the full order-to-shipment process in a fast-paced manufacturing/distribution environment.Key ResponsibilitiesLead, coach, and develop a small customer service teamOversee order entry, order accuracy, and shipping logisticsCoordinate with internal departments to ensure timely deliveries and customer satisfactionResolve escalated customer issues and service challengesMonitor order status and provide proactive customer communicationIdentify and implement process improvements to increase efficiencyQualificationsPrior supervisory or management experience requiredStrong background in customer service, order management, and shipping/logisticsExperience in manufacturing, distribution, industrial products, or related industries preferredExcellent communication, problem-solving, and organizational skillsERP system experience is a plusBenefits:Healthcare401kPaid Time OffNormal Office Hours