Mogul is looking for a dedicated and enthusiastic Customer Service Representative to join our fast-paced team. In this role, you will be the frontline ambassador for our brand, providing exceptional support and service to our valued customers. Your primary responsibility will be to ensure that all inquiries, feedback, and issues are handled professionally and efficiently, fostering a positive experience with our company. As a member of our customer service team, you will engage with customers through various channels, including phone, email, and live chat, to address their needs and resolve any issues they may encounter. We value a customer-first mindset and are seeking individuals who are passionate about helping others and who possess excellent communication skills. You will have the opportunity to showcase your problem-solving abilities and to contribute to initiatives that improve our service processes. At Mogul, we believe that our employees are our greatest asset, and we are committed to creating a supportive environment where you can thrive. Join us in making a meaningful impact while helping our customers achieve their goals. This is a fantastic opportunity for those looking to grow their career in customer service within a dynamic and innovative company.

Responsibilities

• Provide prompt and courteous service to customers via phone, email, and chat.
• Resolve customer issues and inquiries in a timely manner, ensuring a high level of satisfaction.
• Maintain a comprehensive understanding of our products and services to assist customers effectively.
• Document customer interactions and escalate unresolved issues to the appropriate departments.
• Assist in processing orders, refunds, and exchanges according to company policies.
• Gather customer feedback and suggest enhancements to improve our services and processes.
• Stay updated on product knowledge, promotions, and company policies to provide accurate information to customers.

Requirements

• High school diploma or equivalent; additional education or certifications in customer service is a plus.
• Proven experience in a customer service role, preferably in a fast-paced environment.
• Excellent verbal and written communication skills across various channels.
• Strong problem-solving abilities and a commitment to delivering outstanding customer service.
• Ability to work effectively both independently and as part of a team.
• Familiarity with customer service software and tools is advantageous.
• Strong organizational skills with the ability to manage multiple priorities and tasks.