Customer Service/Operations Manger

Position: Customer Service/Operations MangerNew Brunswick, New JerseySalary: $110,000Looking to HIRE RIGHT AWAY!!JOB DESCRIPTIONThe Customer Service & Operations Manager is a hands-on leadership role responsible for leading the Customer Service team (4–5 direct reports) while owning critical operational functions including EDI processing, claims resolution, freight cost management, and office operations support. This role is both strategic and tactical. You will lead from the front — managing people while remaining deeply involved in day-to-day execution. You must be performance-driven, detail-oriented, financially aware, and comfortable operating in an environment where flexibility and accountability are expected.REQUIRED SKILLS AND EXPERIENCE• Proven experience in Customer Service leadership or Operations management• Experience managing a team (4–5 direct reports preferred)• Strong working knowledge of EDI (850, 855, 856, 860)• Experience with TrueCommerce preferred• UCC-128 label compliance experience• Experience negotiating with international vendors or factories• Logistics experience with domestic freight negotiation and cost analysis• Strong Excel skills (VLOOKUP/XLOOKUP, Pivot Tables, data analysis)• Ability to build processes and write SOPs• High level of accountability and ownership• Strong negotiation and problem-solving skills• Comfortable operating in a fast-paced, performance-driven environment• Fully in-office availability required