Customer Service & Operations Support Specialist

Company: Binho BoardLocation: Tempe, AZ (In-Person)Type: Full-TimeCompensation: $40k-50k annual salaryBinho Board is a fast-growing tabletop soccer brand building a global community around competitive finger soccer. What started as a backyard idea has grown into a worldwide movement with tens of thousands of players, passionate fans, and partnerships with some of the biggest soccer clubs in the world.Our officially licensed boards include clubs like Paris Saint-Germain, Manchester City, Juventus, Arsenal, Liverpool, Club América, Major League Soccer and more. We’ve sold 150,000+ boards, are now in 350+ retail stores, and are expanding into Dick’s Sporting Goods locations across the United States.But this is just the beginning.We run tournaments, collaborate with creators, launch new products, and create content that brings the game to life for players everywhere. As a startup, every person on our team plays a meaningful role in shaping the future of the brand.If you want to work at a company that is growing quickly and full of opportunity, this is the place.Role OverviewThis role will primarily manage all customer support communication through platforms such as Gorgias and Shopify Inbox. The Customer Service Specialist will assist customers with order issues, refunds, replacements, and general inquiries.Because we are a startup, this role will also work closely with our warehouse manager and fulfillment team to ensure orders are processed smoothly and customer issues are resolved quickly.Key ResponsibilitiesCustomer SupportRespond to customer support tickets through Gorgias and Shopify InboxResolve customer questions regarding orders, products, shipping, and returnsProcess refunds, replacements, and order correctionsOperations CoordinationCommunicate directly with the warehouse manager regarding order issuesCoordinate replacements and fixes with the warehouse teamMonitor delayed shipments or fulfillment problemsCustomer Experience ImprovementMaintain and improve customer service macrosIdentify recurring customer issues and provide feedback to the teamHelp improve the customer support workflowWarehouse Support (Startup Environment)Assist warehouse team during busy fulfillment periods if neededSupport packing and shipping operations when requiredHelp ensure orders are fulfilled accurately and efficientlyQualificationsStrong communication and problem-solving skillsCustomer service experience preferredComfortable working with support tools such as Gorgias or ShopifyHighly organized and detail-orientedTeam player willing to help wherever neededWhy Join BinhoAs a startup, every role has a direct impact on the company’s growth. This position offers the opportunity to work closely with leadership, operations, and the warehouse team while helping shape the customer experience of a rapidly growing brand.Work at a rapidly growing startupBe part of a brand working with some of the biggest soccer clubs in the worldHelp shape the future of a global tabletop sportGet exposure to marketing, ecommerce, partnerships, and product launchesOpportunity to grow with the company as we expandIf you love sports/competition, customer relations, and being part of something that’s growing fast, we’d love to hear from you.