Position Details
Customer Service Rep (Utility) Apply
Job Description
Job Description
Customer Service Representative – Utility Call Center
Location: Hummelstown, PA (Onsite)
Schedule: Full-Time | Daytime Hours
Pay Rate: $22/hr - $24/hr
Schedule: Full-Time | Daytime Hours
Pay Rate: $22/hr - $24/hr
Start Date: Feb 16, 2026
About the Role
Abel Personnel is hiring a Customer Service Representative to support a high-volume utility services call center in Harrisburg. This role is ideal for experienced call center professionals with a strong background in billing, collections, or regulated customer service environments.
You’ll handle inbound customer calls while also supporting back-office functions such as billing, service orders, payments, and account maintenance. Success in this role requires accuracy, professionalism, and the ability to navigate complex customer issues in a fast-paced setting.
What You’ll Do
- Handle a high volume of inbound customer calls and inquiries
- Resolve billing, payment, collections, and service-related questions
- Enter and maintain customer data and service orders in a Customer Information System (CIS)
- Process payments, billing adjustments, and daily cash reporting
- Promote programs such as ACH, e-billing, and conservation initiatives
- Meet quality, productivity, and customer satisfaction metrics
- Collaborate with internal teams to ensure timely and accurate service
What We’re Looking For
- 2+ years of call center or customer service experience, preferably in billing or collections
- Strong communication, active listening, and problem-solving skills
- Ability to multitask and work efficiently in a fast-paced environment
- High attention to detail and data accuracy
- Proficiency with computer systems and Google Workspace or similar tools
- Associate's degree or equivalent from a two-year college or technical school preferred.
Preferred:
- Regulated utility or municipal customer service experience
- Familiarity with CIS platforms such as CC&B
Why This Opportunity?
- Competitive hourly pay
- Stable, full-time role
- Professional, structured call center environment
- Long-term assignment potential
Apply Today
Apply through our website with your updated resume. Qualified candidates will be contacted to discuss next steps.
Abel Personnel is an equal opportunity employer.
