Essential Duties and Responsibilities

·        Receives and coordinates customer requests for laboratory testing services.

·        Engages with customers to review available testing solutions and service options.

·        Ability to interpret technical writing and requirements and communicate them internally and externally.

·        Advises customers on appropriate testing requirements based on specific industries, standards, or application needs.

·        Supports customers in selecting the most suitable testing programs to meet regulatory, quality, and performance objectives.

·        Manages and maintains an active pipeline of open quotations and customer opportunities.

·        Conducts follow-up communications with customers via phone and email to advance opportunities and provide ongoing support.

·        Coordinates internal kickoff activities for laboratory projects upon award of work.

·        Effectively manages multiple concurrent projects, priorities, and administrative activities accurately.

·        Maintains professional and cooperative communication with customers and internal staff.

·        Performs other related duties as assigned.

Qualifications

Required

·        High school diploma or equivalent.

·        Strong proficiency in Microsoft Office applications, including Word and Excel.

·        Demonstrated organizational and time-management skills.

·        Ability to work independently and remain self-disciplined in managing workload and priorities.

·        Associates degree preferred

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·        Frequently and regularly required to stand, sit, walk, talk, hear, see and feel.

·        Frequently and regularly required to use body, hands, arms, and fingers in continuous movement.

·        Occasionally required to use hands and arms to reach, move, lift, carry, or balance objects.

·        Occasionally required to use legs/feet to stoop, kneel, crouch, bend, twist, climb or balance.

·        Occasionally required to lift and/or move objects up to 20 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·        Ambient room temperatures, lighting, and traditional office equipment as found in a typical office environment.