Customer Service Rep

Customer ServiceCustomer Service is responsible for ensuring that customers receive optimum support within the scope of its activities. Responsible for providing and achieving outstanding customer service and total satisfaction among existing and prospective customers while building positive customer relationships to help enable development of new business opportunities.Tasks & ResponsibilitiesActs as primary point of contact between TSS and its customersEnsure standardized, professional presentation of quotes and adherence to customer quote policiesDirect customer communication via telephone and emailDevelop and maintain strong customer relations while projecting professionalismFacilitate and ensure timely completion for acceptance of new purchase ordersProvide information (pricing, inventory availability, order status, etc) and handle customer requests in an accurate and timely mannerProcess customer complaints and assist with investigation or corrective actionsArranging of technical support to customers by working with various departments and staff within TSSProvide sales assistance to any outside plant sales personnel within Trelleborg or external customersSupport TSS sales staff and Sales Reps to generate new businessWork with engineering to ensure timely response and follow-up to RFQData entry duties to include the processing of quotes and sales ordersEnsure sales and service materials are updated and available to customersMiscellaneous administrative duties and tasks as assigned by managementActively support the Quality, Safety and Environmental ProgramsEducation & ExperienceHigh school diploma or GED requiredCollege coursework preferredMinimum 2+ years related customer service experience with manufacturer or distributorExperience working under ISO quality requirementsExperience working with JDECompetenciesAbility to read, write, speak and understand the English languageAbility to communicate clearly by conveying and receiving ideas, information and direction effectivelyAbility to demonstrate adequate job knowledge to deliver a world class performanceAbility to challenge oneself to consistently meet all goals and deadlinesWillingness to strive for excellence by producing work that is free of errors and mistakesDesire to delight both customers and coworkers by offering encouragement, fostering teamwork and addressing conflict appropriatelyCommitment to making improvements company wideDemonstrated competence using Microsoft OfficeStrong people and relationship building skillsCustomer driven with a positive, professional, can-do attitudeStrong organizational skills with the ability to multi-task with attention to detail and accuracyStrong analytical, decision making and problem-solving skillsBasic math skills (addition, subtraction, margin calculations)Knowledgeable about basic business sales and marketing practicesKey Interfaces & StakeholdersDevelop and maintain strong working relationships with:Outside customersInternal CustomersSales and application engineersConsult with counterparts in other Marketing CompaniesInternal purchasing departmentInternal supply chain personnelManufacturing personnelThe final compensation offered to the candidate may be based on geographical location, work experience and/or skill level. Additions to the compensation packing, including but not limited to paid time off, insurance benefits and 401(k) eligibility, will be outlined at the time of the job offer.Compensation range: $25-$27.50/hour401(k) matching Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Tuition reimbursement Vision insuranceAs an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status.This position requires the use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. Green Card Holder), Political Asylee or Refugee.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.