Job TitleLooking for full time employee, the position will include nights, weekends, and holidays.Please apply in person at 4174 Cypress Rd., St. Ann, MO 63074Responsibilities:Provide world class customer service by managing the rentals and returns process, in compliance with Thrifty's policies and proceduresPersonally welcome customers using with a pleasant greeting, assist in answering questions in a friendly mannerResolve customer issues and concerns professionally using effective customer service techniquesEffectively communicate and offer ancillary products and services to enhance customer's travel experienceEmphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsellsAnswer telephone calls in a timely manner in accordance with best practices and policy standardsLiaise with various Thrifty departmentsAchieve personal sales goals while supporting the goals of the teamAnswer questions and provide directions in a courteous and expeditious mannerQualify and process customer rentals with accuracy and attention to detailAccurately record the customer's information to complete the rental record and maintain all paperwork associated with the rentalMaintain appearance appropriate for providing best in class customer service in accordance with established guidelinesDrive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfactionKeep work area organized and free of clutterMandatory Requirements:High School diploma or equivalentA minimum of one year of sales or customer experience in a high volume or service oriented environmentPassion for customer service and attention to detail - Goes the extra mileProven strong sales and closing skills and the ability to friendly, engaging mannerMotivated to achieve and exceed targeted goalsStrong computer proficiency, including typing skills and the ability to navigate through multiple computer systemsProficiency in EnglishGood communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to applyWork in a fast paced environment with a variety of tasks. Excellent organizational and time management skillsDemonstrate professionalism and interpersonal skillsProven experience of working well within a team100% customer focus, with proven experience within a customer facing environmentWork flexible shifts including nights, weekends and holidays; and work overtime as requiredWork outdoors during all weather conditionsStand for long periods of timeThrifty is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.