We are looking for a dedicated Customer Service Representative to join our team in West Middlesex, Pennsylvania. In this long-term contract position, you will play a vital role in ensuring customer satisfaction by addressing inquiries, managing orders, and providing accurate pricing information. This opportunity is ideal for individuals who thrive in a fast-paced environment and are committed to delivering exceptional service.

Responsibilities:
• Respond to inbound calls promptly and professionally, addressing customer inquiries and concerns.
• Process and manage customer orders, ensuring accuracy and timely entry into the system.
• Provide detailed pricing information and generate price quotes based on customer requirements.
• Collaborate with internal teams to resolve issues and maintain smooth order processing.
• Maintain accurate records of customer interactions and transactions in the database.
• Monitor and follow up on customer requests to ensure resolution and satisfaction.
• Support sales efforts by offering product details and assistance with pricing inquiries.
• Identify opportunities for improving customer service processes and contribute to team efficiency.
• Uphold company standards by delivering high-quality service and maintaining professionalism.
• Assist with general administrative tasks as needed to support the customer service team.• Proven experience in customer service or a related field, preferably within a manufacturing environment.
• Proficiency in data entry and maintaining accurate records.
• Strong ability to handle inbound calls professionally and efficiently.
• Familiarity with order entry systems and processes.
• Skilled in providing pricing information and generating quotes.
• Excellent communication and interpersonal skills.
• Attention to detail and ability to multitask in a fast-paced environment.
• Commitment to delivering exceptional customer experiences.