Charismatic Talent LLC is on the lookout for a passionate and skilled Customer Service Representative to join our vibrant team. In this role, you will serve as a key point of contact for our clients, helping to provide exceptional service that aligns with our commitment to excellence. You will handle inquiries, resolve issues, and ensure customer satisfaction with a friendly and professional demeanor. Ideal candidates will have a knack for problem-solving and a genuine desire to assist others. Your responsibilities will include effectively managing incoming calls, emails, and chat inquiries, while also documenting customer interactions accurately. At Charismatic Talent LLC, we believe in nurturing our employees and offering them opportunities to grow within the company. If you are an enthusiastic communicator with a strong customer service background, we would love to hear from you!

Responsibilities

• Assist customers with inquiries regarding products, services, and account issues.
• Resolve customer complaints efficiently and effectively, ensuring high levels of satisfaction.
• Document each customer interaction accurately in our database system.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Follow communication procedures, guidelines, and policies.
• Collaborate with team members and other departments to resolve complex customer issues.
• Stay updated on product knowledge, service updates, and other relevant information.

Requirements

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Previous experience in customer service or a related field is highly desirable.
• Strong verbal and written communication skills.
• Proficient in using customer management software and Microsoft Office Suite.
• Ability to work in a fast-paced environment and handle stress effectively.
• Excellent problem-solving skills and a customer-oriented mindset.
• Flexibility to work various shifts as needed.

Benefits

Paid Vacation

Sick Pay