We are seeking a Customer Service Representative to join our team! As our Customer Service Representative, you will be responsible for answering calls and emails from resort owners in a timely manner. This position answers questions from owners, deescalates concerns, and assists with booking reservations.

Essential Job Duties

• Respond to calls and emails from resort owners.
• Assist owners with completing reservations and processing transactions.
• Maintain a thorough knowledge of our resorts and amenities.
• Manage resort owner's points accounts.

Requirements

• High school diploma or equivalent.
• Proficient with Microsoft Office, including Excel and Outlook.
• Attention to detail and ability to accurately input data.
• Ability to multitask in a fast-paced environment.
• Previous experience in customer service or call center operations desired.

Benefits

• Comprehensive insurance (medical, dental, vision & more)
• 401(k)
• Employee Assistance Program (EAP)
• Health Savings Account (HSA)
• Life Insurance (basic, voluntary, AD&D)
• Company Perks and Discounts
• Financial Education and Resources