Crooked Tile is looking for a dedicated and friendly Customer Service Representative to be the first point of contact for our valued customers. In this role, you will assist customers with inquiries, provide product information, and resolve any issues they may encounter. The ideal candidate will have excellent communication skills, a strong customer-focused attitude, and the ability to work well under pressure. Join our team and help us deliver exceptional service that exceeds our customers' expectations.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a courteous and professional manner.
• Provide product information, pricing, and assist with order placements and changes.
• Resolve customer complaints and issues promptly and effectively, ensuring customer satisfaction.
• Maintain accurate records of customer interactions and transactions in the database.
• Collaborate with other team members and departments to enhance customer experience.
• Stay informed about product offerings and company policies to provide up-to-date information.
• Monitor customer feedback and suggest improvements to our service processes.

Requirements

• High school diploma or equivalent; additional education in customer service or related field is a plus.
• Proven experience in a customer service role or similar position.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-first attitude.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in using customer service software and Microsoft Office Suite.
• Team player with strong interpersonal skills.