Do you reside in Western NY? Join one of the nation’s Top Workplaces! 

Velocitii is proud to foster a supportive, inclusive, and employee-focused work environment. If you are passionate about helping others and making a meaningful impact, you’ve come to the right place!

We are currently seeking Remote Customer Service Representatives to join our dedicated team. To learn more about Velocitii and our commitment to the customer service experience, please visit our website here.

WHAT’S IN IT FOR YOU- THE PERKS! 

COMPENSATION & INCENTIVES

• Competitive staring pay between $16.42/hour, with paid training.
• Enjoy a pay increase after 90 days of demonstrated proficiency.
• Performance-based annual bonuses and merit increases are also available.

COMPREHENSIVE BENEFITS PACKAGE

• Begin receiving healthcare coverage, life insurance, and 401(k) starting the first of the month following your hire date.
• Sick time begins accruing, starting the first day of employment.
• After 90 days, you’ll also accrue paid time off (PTO) and enjoy paid holidays, including your birthday!
• Take advantage of Volunteer Time Off—get paid to give back to your community.

COMPANY PROVIDED EQUIPMENT

• We’ll supply all the equipment you need to be successful in your role.

REMOTE WORK ENVIRONMENT

• Work from the comfort of your home and eliminate the cost and time of commuting.

INCLUSIVE & SUPPORTIVE CULTURE

• Velocitii values open communication, compassion, collaboration, and creating a strong sense of belonging for all employees.

PROFESSIONAL DEVELOPMENT

• Whether you're looking to grow within your current role or explore advancement opportunities, we provide training, coaching, and mentorship to support your career journey.

SCHEDULING

• Our client operates Monday through Friday, with start times beginning at 8:00a or 8:30a.

A DAY IN THE LIFE

Our representatives handle incoming calls in a fast-paced environment, focusing on delivering outstanding customer service by helping customers and answering their questions.

Key responsibilities include:

• Put the Customer First: You’ll anticipate customer needs, act with their best interests in mind, and go above and beyond to build trust and deliver a great experience.
• Communicate Clearly: You’ll speak and write in a way that’s easy to understand, open, and professional.
• Follow Through with Excellence: You’ll stay on top of your responsibilities, meet deadlines, solve problems, and take action when needed.
• Stay Calm Under Pressure: When tough situations come up, you’ll handle them professionally and with empathy to keep the customer relationship strong.
• Be Reliable: Stick to your schedule and be ready to take calls during your assigned shifts.
• Meet Performance Goals: You’ll work to meet or exceed your individual goals and metrics.
• Support Payment Needs: You’ll help customers with payment processing and resolve any related concerns.
• Stay on Top of Communication: Respond to all emails from both the client and Velocitii on a daily basis.
• Keep Records Up to Date: Follow current policies and procedures, including documenting all calls accurately.
• Pitch In as Needed: Be flexible and open to taking on additional tasks when assigned.

WHAT WE'RE LOOKING FOR—IDEAL CANDIDATE PROFILE

Required qualifications:

• At least one years’ experience in customer service taking inbound calls in a call-center setting.
• Strong communication skills—both verbal and written.
• Strong organizational skills.
• Problem-solving and decision-making abilities.
• Ability to navigate multiple computer systems and applications efficiently.
• Experience working in a virtual desktop environment.
• A distraction-free remote workspace suitable for full-time work.
• High school diploma or GED.

Preferred qualifications:

• Familiarity with AS400

Additional expectations:

• Ability to participate in virtual interviews using a computer with a functioning camera.
• Comfortable working in a diverse, inclusive, and team-centric culture.
• Willingness to complete all pre-employment requirements, including:
  • Internet speed test
  • Background and drug screening
• The ability to pick up your equipment in our Medina, NY office.

If your experience and qualifications align with what we’re seeking, we encourage you to apply today. We look forward to the opportunity to learn more about you!