CUSTOMER SERVICE REPRESENTATIVE

Customer Service Representative/Patient Service RepresentativeWe are looking for an enthusiastic and organized Customer Service Representative/Patient Service Representative to join our team here at Medix Infusion.The Patient Support Representative is responsible for requesting extension orders from provider offices and ensuring the orders are received in a timely manner. The Patient Support Specialist will enter new refill orders received into the EMR system and notify the appropriate departments for review. The Patient Support Specialist will work closely with the Intake, Scheduling, Pharmacy, and Clinical departments in managing patient care while promoting compassionate high-quality standards.Job requirementsTwo years experience in an infusion specialty preferredMedical AssistantRequest refill orders/prescriptions and medical records from providers in a timely mannerRequest lab orders as neededData entry of patient demographic, insurance, and ordering provider information into the EMR systemCompletes follow-up tasks as assignedAssures work is completed in a timely manner to prevent delays in patient careAttends departmental meetings and in-services as requestedAssists with orientation and training of staffDemonstrates courteous, compassionate, and professional behavior at all timesAll other assigned dutiesReasons to Work at Medix InfusionExcellent Culture as ranked by our own employees (NPS Score)We Put the Patient First Treating Others the Way We Want Ourselves or Our Family TreatedWe Do the Right ThingTeam Matters We Always Assume Positive IntentHealth Insurance (Company pays approx. 70% of medical coverage chosen)Dental/Vision Insurance (voluntary)Paid Time Off tiered plan based on tenure starting at 120 hours annuallyPaid holidays 7 days per year$50,000 life insurance/$50,000 AD&D Employer Paid (additional Voluntary Life/AD&D products available)Disability income protection plan (optional)401 (k) savings plan and company match