We are looking for an experienced Customer Service Representative to join our team on a contract basis in Alpharetta, Georgia. In this role, you will handle customer inquiries, provide prompt support, and ensure a seamless experience for callers. If you excel in communication and have a strong background in customer service, we encourage you to apply.

Responsibilities:
• Respond to inbound calls with a detail-oriented and efficient approach, addressing customer inquiries and concerns.
• Provide exceptional customer service in a fast-paced call center environment.
• Utilize data entry skills to accurately input and update customer information.
• Manage email correspondence to resolve issues and provide detailed information.
• Handle both inbound and outbound calls while maintaining a positive and detail-oriented demeanor.
• Use Microsoft Excel and Word to document and organize customer data.
• Assist clients with life insurance-related inquiries, including term life insurance policies.
• Collaborate with team members to improve processes and ensure customer satisfaction.
• Maintain a thorough understanding of company policies and procedures to provide accurate information.• Proven experience in a customer service or call center role.
• Strong communication skills, both verbal and written, to engage effectively with customers.
• Proficiency in data entry and familiarity with Microsoft Excel and Word.
• Ability to handle inbound and outbound calls with professionalism.
• Knowledge of life insurance products, including term life insurance, is preferred.
• Excellent problem-solving skills and attention to detail.
• Time management skills to handle multiple tasks and prioritize effectively.
• Ability to work independently and as part of a team in a dynamic environment.