About The Role

A Customer Service Representative (CSR) at OverNite Software, Inc. is the leading voice of our company, interacting with our clients to address questions and resolve problems, all the while delivering a “customer first” experience in a positive manner. The ideal candidate will work in a fast-paced, collaborative environment that encourages personal growth and values individual contributions.

This role directly supports the implementation and use of our Learning Management System (LMS).
 
Responsibilities

·         Handle and respond to customer inquiries via phone, email and live chat

·         Provide professional and courteous customer support using active listening skills

·         Resolve issues efficiently, aiming for first-call resolution

·         Identify and escalate critical issues to appropriate departments

·         Document all customer interaction related information in applicable systems

·         Offer product/services suggestions when applicable

·         Provide regular feedback to management to improve customer service quality

·         Other tasks and duties as requested by management

Qualifications

·         Must be at least 18 years of age

·         High School Diploma or GED required

·         Strong oral and written communication skills

·         Logical thinking and effective problem-solving skills

·         Strong organizational and time management skills and ability to manage deadlines

·         Comfortable navigating Windows operating system and MS Office

·         Able to travel, as needed by company

Compensation and Benefits

·         Competitive salary

·         Career growth opportunities

·         Comprehensive health, dental, and vision insurance

·         Simple IRA retirement plan with 3% company match

·         Employee wellness plan

·         13 paid company holidays per year

·         Personal vacation days and sick time, accrued monthly

Job Type: Full Time - In Office

Schedule: 9/80 work schedule (7:30am – 5:30pm) with every other Friday off

Work Location: Angleton, TX (in-person)

This position does not offer visa sponsorship.
Candidates must be authorized to work in the United States without sponsorship.