Description:

• Acts as primary customer service agent in processing or responding to basic customer requests, inquiries, and/or orders.
• Customer Service may be by telephone, fax, email, or regular mail.
• Provides basic product/service/application information.
• Provides basic information on pricing and product availability.
• Must process orders, requests, returns and adjustments.
• Enforces policies within guidelines.
• Develops or prepares reports as required.
• Must efficiently utilize the computer support system. Utilizes internal contact resources for specific situations.
• Exercises judgment and diplomacy as required.
• Maintains current information in an easy-to-use format. Must be an effective communicator.
• Must have some basic knowledge of computers.
• Coordinates and expedites services issues to higher levels or other departments as needed.