Customer Service Representative Apply
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated helping the world's leading companies build stronger businesses.
Title: Customer Service Representative
Work Location: Aurora, IL 60504
Duration: 11 Months
Job Type: Contract
Work Type: Onsite
JOB DESCRIPTION:
- The Customer Advocate Representative responds to requests from customers and are responsible for resolving high level complaints and initiating steps toward corrective action if required. This role may aid the customer in model selection and basic technical troubleshooting.
- Completes and issues simple to moderately complex quotes.
- Triage incoming department requests by categorizing and associating to the appropriate record(s) for them to be acted on.
- Attend to non-technical customer requests such as Expedites, Order Status, Cross Shipments, Missing Documentation, etc.
- Attend to customer phone calls regarding non-technical issues.
- Escalate technical issues to as required.
- Professionally communicate with customers, representatives, and other partners to resolve issues relating to orders and/or other inquires.
- Create basic Customer Relationship Management software (e.g., Sales Force) entries and reports.
- Other duties as assigned.
REQUIREMENTS
- Associate degree preferred.
- Ability to read and write English; excellent spelling and grammar required.
- Must have good basic math skills to calculate pricing, taxes, and discounts.
- Familiar with Microsoft Office Word and Excel.
- Excellent verbal and written communication skills.
- Experience with international business correspondence required.
- Ability to perform effectively and multi-task efficiently in a fast-paced environment.
- Ability to remain professional under pressure.
- Strong analytical skills and attention to detail.
- Solution-oriented and open to other perspectives.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
