Customer Service Representative – Banking Operations

Customer Service Representative – Banking OperationsLocation: Chicago, IL (333 S. Wabash Avenue)Schedule: Monday–Friday | 100% OnsiteExperience: Entry to Mid-Level $18/hr W2We’re hiring a Customer Service Representative to join the Banking Operations team of a leading global financial institution in downtown Chicago.This is a great opportunity for someone with banking experience who enjoys helping customers, solving problems, and working in a fast-paced call center environment.Customer Service Representative – Banking Operations - What You’ll Do:Handle high-volume inbound customer calls, providing accurate and professional service.Assist customers with account inquiries, ACH transfers, wire transfers, stop payments, and general account maintenance.Research and resolve customer issues while navigating multiple banking systems.Document customer interactions and resolutions in CRM systems.Deliver excellent customer service while maintaining accuracy and attention to detail.Customer Service Representative – Banking Operations - What We’re Looking For:2+ years of high-volume call center experience (required).1+ years of banking or financial services experience (required).Familiarity with ACH, wire transfers, account servicing, and banking terminology.Ability to navigate multiple computer applications simultaneously.Strong communication, problem-solving, and multitasking skills.Comfortable handling approximately 40–50 calls per day during peak periods.Experience with CRM systems and Microsoft 365 tools.Additional Details:Fully onsite in downtown Chicago, five days per week.Potential for a hybrid schedule upon conversion to a permanent position.College degree not required.If you have a background in banking customer service and enjoy working in a team-oriented environment, we’d love to connect!Apply today or reach out to learn more at skouz@prairieinc.com#CustomerService #Banking