Customer Service Representative

About the Company:

A family-owned company with over 80 years of history, 1,100+ retail locations, and recognition as the world’s largest furniture manufacturer. Its operations span manufacturing, retail, logistics, technology, and supply chain, supported by a fleet of 1,200+ tractors and 4,000+ trailers.

The company has been recognized by Forbes, Fortune, Newsweek, and VIQTORY for workplace excellence and innovation, earning honors such as America’s Best Employers, America’s Most Innovative Companies, America’s Most Admired Workplaces, and Military Friendly® Employer and Military Spouse Friendly® Employer.

Benefits:Competitive pay.Wellness programs and resources, including $0-copay on-site Wellness Center visits at select locations.401(k), Roth 401(k), and profit-sharing opportunities.Life insurance and short- and long-term disability.Medical, dental, and vision insurance.Employee Assistance Program (EAP) and mental health resources.Flexible Spending Accounts (FSA) for medical and dependent care.Vacation, sick time, and bereavement leave.Health Reimbursement Account (HRA) with select medical plans.Tuition reimbursement and scholarship opportunities.Employee discounts.Independent financial advisors at no cost.Service awards and other voluntary benefits.Internal career growth and mobility opportunities.Benefits vary by location and position.Qualifications

• Legally authorized to work in the US.
• At least 18 years old
• High school diploma or equivalent
• Knowledgeable Microsoft Office Suite and system transactions
• 1 year of customer service, office, and/or administrative experience, preferred

Responsibilities

• Greet all customers in a warm, professional manner representing Ashley's brand image.
• Assist with processing sales orders accurately and efficiently.
• Process customer credit applications and maintain accurate customer account information.
• Follow established cash handling procedures and reconcile transactions.
• Address customer inquiries and concerns professionally.