Job Title: Customer Service Representative (Onsite)

Location: Blue Ash, OH (Onsite – No Remote Option)

Start Date: April 27

Schedule: Monday – Friday, 8:30 AM – 5:00 PM EST

Pay Rate: $20.00/hour

About the Role

Customer-focused Customer Service Representatives to join our team in Blue Ash, OH. This is a fully onsite role supporting inbound customer interactions and resolving inquiries with professionalism and empathy.

As a Customer Service Representative, you will play a critical role in delivering a world-class customer experience by handling customer concerns, resolving issues efficiently, and acting as the voice of the customer.

Key Responsibilities

• Handle inbound customer calls and complete outbound follow-ups (callbacks, responses, etc.)
• Resolve customer inquiries, complaints, and escalations in line with company policies and service standards
• Demonstrate strong problem-solving, negotiation, and conflict resolution skills
• Take ownership of customer issues and drive them through to resolution
• Escalate complex issues appropriately using sound judgment
• Accurately document customer interactions and maintain records in internal systems
• Ensure all service level agreements (SLAs) and queue targets are met
• Identify root causes of recurring issues and recommend process improvements
• Collaborate with internal teams to improve customer experience and reduce escalations
• Stay updated on tools, policies, and procedures to provide accurate information

Required Qualifications

• High School Diploma or GED
• Minimum 2 years of customer service and/or call center experience
• Strong ability to de-escalate difficult situations with empathy and professionalism
• Excellent verbal and written communication skills
• Proficiency in MS Office (Outlook, Word, Excel, PowerPoint)
• Ability to multitask and work in a fast-paced environment