Position Details
Customer Service Representative Apply
Job Description
Job Description
Lake Pleasant RV Park is looking for a new customer service representative. We offer year-round sustainable employment for all of our employees. We are looking for long-term, full-time, and part-time employees. Are you looking for a new adventure?
We are a family-owned business serving the RV Community on a nightly, weekly, and seasonal basis. Our ideal candidate will be comfortable interacting with guests from all over the world, have a pleasant and welcoming demeanor, and be willing to work in a team environment. Weekend and (some) holiday work is a must. Propane tank filling training and pumping ability is a requirement for this position.
Qualifications for consideration:
- Draft correspondences and other formal documents
- Plan and schedule reservations
- Greet and assist onsite guests
- Answer inbound telephone calls
- Develop and implement organized filing systems
- Perform all other office tasks
- Customer Service (create a pleasant, welcoming environment for guests)
- Computer experience (especially Excel, google suite, and any new programs)
- Ability to pump propane into cylinders and motor homes (lifting of tanks is necessary)
- Multitasking/sense of urgency/pro-activeness
- Cleaning office/Laundry room
- General building maintenance/restroom cleaning
- Knowledge of the surrounding cities and ability to give directions
- General knowledge of RVs is a significant plus
- Work in a team-based environment
- Work with limited directions, learning the system and being proactive
- Pay is determined based on experience
- Weekend work is required
- Back-to-back shifts are a possibility
- A STRONG understanding of the importance of attendance requirements due to the limited staffing.
- Must be able to pass a full background check before a formal job offer.
What will help you excel in this position:
· Proficiency in using technology to support work activities, e.g., expertise in Adobe and Excel with proven ability to develop charts and graphs to summarize information for reporting.
· Communicate effectively on the telephone, in person, and in written correspondence.
· Prioritize workflow and complete multiple tasks simultaneously and accurately.
· Detail-oriented and highly organized with proven follow-up capabilities.
· Processing accounts payable.
· Reconciling cash receipts.
· Auditing financial statements.
· Entering information into the daily monetary logged database:
- Reconciling Bank Statements
- Record transactions
- Processing Payments via Credit card machine
- Reconciling Bank Statements
- Record transactions
- Processing Payments via Credit card machine
