Customer Service Representative Apply
Its a great time to join the City of Boulder!
Application Deadline:
March 26, 2024 Hiring Range:
18.30 - 22.40 This is a full-time hourly position. Scheduled Weekly Hours:
40 Benefit Eligibility Group:
Temporary Type 2 Locate the Benefit Eligibility Group value on the
Employee Benefit Eligibility
document to identify the benefits offered for this job. Job Description Summary:
Under general direction, provides administrative and technical support to the Open Space & Mountain Parks (OSMP) department around customer service goals. This position supports the implementation of internal and external customer service policies, procedures, processes, and initiatives. Provides support to key stakeholders with the goal of efficiently and effectively delivering solutions to customers. Job Description:
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides customer service and administrative support to the public and department staff. This may include, but is not limited to the following:
- Provides excellent service to internal and external customers. Listens to questions and concerns, evaluates issues and possible solutions, helps resolve problems when appropriate, works with managers to address systematic problems, and ensures staff members receive the necessary training and tools to conduct their duties effectively.
- Provides in-person customer support as the departments front desk representative.
- Responds to external customer communications, including communications received on the departments main phone line and the citys Customer Relationship Management (CRM) system.
- Assists in developing methods for improving department services, updating, and reviewing department policies and procedures, and special projects.
- Administers department programs and initiatives, which may involve working with other city departments in developing and coordinating citywide programs.
- Provides administrative support for department-wide meetings, which may include scheduling meetings, communicating with department staff, and coordinating logistics for the meeting.
- Produces and disseminates reports and tests accuracy of databases, performing appropriate updates and revisions if/as necessary.
Supports supply management and financial actions for the department. This may include, but is not limited to the following:
- Orders department-wide supplies and coordinates supply inventory with the Customer Service Supervisor.
- Supports processing of payments received by the department through cash management and coordination of accounts receivable entries in the citys financial system.
- Supports purchasing activities for the department, which may include payment of invoices from vendors and review of purchases made by department staff.
- Performs financial and other research. This may include data collection, investigation, analysis, and development of a variety of reports.
Other:
- May serve and represent OSMP on a variety of initiatives including city-wide task forces or advisory groups.
- Performs related duties as required to meet the needs of the city.
- Responsible for knowing and complying with all city and department policies, participating in professional trainings and development, and adhering to attendance and workplace attire policies.
Generally, duties and responsibilities are listed from most to least critical or time consuming.
MINIMUM QUALIFICATIONS
- Ability to maintain a high degree of confidentiality.
- Demonstrated ability to assume responsibility, to prioritize and resolve problems, to pay close attention to detail, to coordinate tasks to completion, to provide quality control, maintain complex records and documentation, to meet deadlines and to complete tasks while working under pressure.
- Ability to analyze complex problems, develop and present recommendations, and implement changes.
- Ability to generate and interpret reports.
- Ability to coordinate projects.
- Ability to function independently and to act as a team member.
- Ability to make routine decisions in accordance with regulations and departmental policies and procedures.
- Have and maintain acceptable background information, including criminal history.
PREFERRED QUALIFICATIONS
- A minimum of one year of progressively responsible administrative, project management, or related experience.
- Experience performing office administration and financial support tasks or working directly for an executive, preferably with municipal government functions and processes.
- Administrative or operations experience in a municipal setting.
- Strong interpersonal skills, including experience demonstrating the ability to interact effectively and courteously with the public and/or staff from other agencies.
- Excellent editing, proofreading, and grammar skills.
- Strong organizational skills, and effective and efficient time management skills.
REQUIRED EDUCATION AND EXPERIENCE
- High School Diploma or equivalent.
SUPERVISION
Supervision Received: Customer Service Supervisor
Supervision Exercised: None
WORKING CONDITIONS AND REQUIREMENTS
- Physical and Mental Effort: Sufficient clarity of speech and hearing or other communication capabilities that permits the employee to communicate effectively on the telephone and in person. Sufficient vision or other powers of observation that permits the employee to review, evaluate and prepare a variety of written documents and materials. Sufficient manual dexterity that permits the employee to operate computer equipment and other office equipment. Sufficient personal mobility and physical reflexes, which permits the employee to work in an office setting. Work may include extended periods of time viewing a computer video monitor and/ or operating a keyboard. Ability to work under stress from demanding deadlines, public contact, and changing priorities and conditions.
- Work Environment: Works primarily in a clean, comfortable environment. Works in a setting subject to continuous interruptions and background noises.
- Machines and equipment used include but are not limited to the following: Frequently uses standard office equipment including personal computers, telephones, calculators, and copy/fax machines.
Additional Job Description:
Last updated: July 31, 2023
The City of Boulder is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected statute. For individuals with disabilities who would like to request an accommodation, please send a request to HR@bouldercolorado.gov.
