Position Purpose

Ensures seamless order management, accurate customer communication, and efficient quoting support while maintaining strong relationships and collaborating with internal teams to enhance the customer experience

Responsibilities/Job Duties

• Processes and tracks customer orders from entry to fulfillment, ensuring accuracy in part numbers, quantities, and delivery schedules.

• Serves as a point of contact for customer inquiries, providing timely updates on order status, quotes, and deliveries while maintaining clear and professional communication.

• Assists in preparing RFQs and pricing requests in coordination with the sales and quoting teams, ensuring timely and accurate responses.

• Maintains accurate customer records in CRM systems, tracking interactions, follow-ups, and customer feedback for continuous improvement.

• Collaborates with internal teams, including sales and quoting, to streamline processes and ensure customer needs are met efficiently.

• Monitors and adjusts workflows as needed to improve order management efficiency and responsiveness.

• Assists with processing Return Material Authorizations (RMA) as needed.

Qualifications

• High School diploma or Bachelor’s degree in a related field;

• Strong customer service.

• Strong verbal and written communication for handling customer inquiries and updates.

• Ability to build and maintain long-term customer relationships.

• Experience with ERP and CRM software for order processing and tracking, preferred, not required.

• Ability to generate reports and manage customer data efficiently.

• Problem-solving skills to address order, shipment, and quality concerns.

• Strong attention to detail and organizational skills. to ensure accuracy in orders and documentation.

• Ability to collaborate with internal teams to improve workflows and efficiency.

• Problem-solving skills to address order, shipment, and quality concerns.

• Strong attention to detail to ensure accuracy in orders and documentation.

• Ability to collaborate with internal teams to improve workflows and efficiency.