Job Title: Customer Service RepresentativeLocation (city, state): Buffalo Grove, ILIndustry: ManufacturingPay: $55,000–$58,000 annuallyBenefits: This position is eligible for medical, dental, vision, and 401(k).About Our Client:Addison Group is hiring for our client, a family-owned manufacturing organization with a small, collaborative office environment. This role is open due to growth and offers the opportunity to join a close-knit team where teamwork, accountability, and customer satisfaction are highly valued.Job Description:The Customer Service Representative plays a key role in supporting customers throughout the ordering process while delivering exceptional service. This position requires strong communication skills, attention to detail, and the ability to manage a high volume of orders during peak seasons. The ideal candidate takes ownership of their work and thrives in a fast-paced, hands-on environment.Key Responsibilities:Serve as a primary point of contact for customers via phone and emailAccurately enter and manage customer orders across multiple systemsTrack orders through completion, ensuring all required details are finalizedProactively identify and resolve missing or incorrect order informationSupport the inside sales team with quotes, contracts, and follow-upsManage shared inboxes and prioritize incoming requestsDeliver consistent, professional service to build strong customer relationshipsQualifications:High school diploma required2-3 years customer service or order processing experience requiredExperience in a manufacturing or product-based environment strongly preferredStrong phone presence and written communication skillsHigh attention to detail with comfort performing manual data entryAbility to work across multiple systems and platformsComfortable working in a small office and wearing multiple hatsStrong critical-thinking skills and ability to move tasks through completionAdditional Details:Schedule: Monday–Friday, 8:30 AM–5:00 PM with a 30-minute lunchDress Code: Business casualDirect hire opportunityPerks:Supportive, team-oriented office cultureHigh-impact role with visibility across the organizationComprehensive benefits package and paid time offLong-term stability with a growing organizationAddison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.