Now Hiring: Customer Service Representative Location: Plymouth, MI Schedule: Full-Time, In-Office Department: Customer Service Join Our Team at Precision Garage Door! Are you energetic, organized, and passionate about helping people? Precision Garage Door Service is looking for a driven Customer Service Representative to join our fast‑paced, customer‑focused team! This role is perfect for someone who thrives in a high‑energy environment, enjoys multitasking, and takes pride in delivering an exceptional customer experience. You’ll be the first point of contact for our customers, playing a key role in scheduling, problem‑solving, and keeping our daily operations running smoothly. Key Responsibilities Answer inbound calls and schedule customer appointments efficiently Provide clear, professional, and friendly communication with customers Handle customer inquiries across multiple channels (phone, etc.) Resolve customer concerns and follow through to completion Assist with dispatching and coordinate with technicians daily Support upset customers with empathy and effective solutions Maintain accurate records and stay organized in a fast‑paced environment Contribute to a positive team culture and customer‑first mindset Attend team meetings and participate in ongoing training Identify opportunities to improve processes and customer experience Required Qualifications Previous customer service experience required Strong communication and interpersonal skills Ability to multitask and problem‑solve under pressure Organized, detail‑oriented, and dependable Comfortable working in a fast‑paced, team environment Proficient in Microsoft Office and Google Workspace Some college required; bachelor’s degree preferred Bonus If You Have 1-2 years of customer service experience in a high‑volume environment Administrative or office experience Experience in scheduling or dispatching Background in home services or similar industries Schedule Options 40 hours per week Scheduling may vary based on business needs Shifts between 7:00 AM – 5:00 PM 1‑hour unpaid lunch break Overtime available as needed Why Work with Us? Competitive hourly pay + bonus opportunities Full benefits package: Medical, Dental, Vision, 401(k) with match Paid time off, including vacation, sick time, and holidays Weekly pay schedule Hands‑on training and professional development Growth opportunities within a fast‑growing company Fun, team‑oriented work environment Ready to Join the Team? If you’re looking to grow your career in customer service and be part of a supportive, high‑performing team, we want to hear from you! Join Precision Garage Door and help us deliver an experience that keeps our customers coming back. #J-18808-Ljbffr