Summary: The Technical Customer Service Representative, reporting directly to the Customer Service Manager, is directly responsible for providing technical support to repair and distribution customers.Essential Duties and Responsibilities:• Process, expedite, and handle distribution/repair quotes and orders.• Quoting repairs for the Ohio branch and communication with customers• Acquiring pricing for repairs to quote from vendors• Answer Service Office phone calls • Prepare work-orders for warranty processing to include reports, pictures, claim stories. • Communicating with customers on repairs status and related business• Prioritize, respond to and flag incoming phone calls and e-mail messages.• Recommend, configure and quote products.• Provide technical support to customers, territory managers, application engineers, and repair departments.• Support outside sales personnel.• Interact with suppliers, vendors, engineering, sales and service departments.• Communicate with the manager on all issues that affect sales and profits.• Maintain professional and technical knowledge by attending educational workshops and vendor training.• Promote teamwork and communication within organization.• Other duties as assigned.Education/Skills/ExperienceRequired:• High School diploma or equivalent.• 2+ years of customer service experience (call center or professional office environment).• Strong attention to detail and high standards of work quality.• Excellent communication skills, multi-tasking and problem-solving ability.• Excellent interpersonal skills; professional and outgoing personality.• Strong computer knowledge: MS Office• Strong organizational skillsPreferred:• Associate’s degree.• Previous mechanical experience• Pump, industrial hose, or filter experience.• Customer service experience in the industrial equipment industry.• P21 (Prophet/Epicor), and/or equivalent ERP system usage.• Willingness to take on new challenges and seek opportunities to improve business operations. Physical Requirements:• To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. A reasonable accommodation may be made to enable qualified individuals with a covered disability to perform the essential functions of the position as long as undue hardship is not imposed. Anderson Process is an Equal Opportunity Employer