Job Title: Customer Service Representative
Job Location: East Hartford, CT, 06108
Schedule: Monday Friday, 8:30 AM 5:00 PM
Weekends Off | Full-Time | Paid Training | Benefits

Job Description:

• Conduent is seeking Customer Service Representatives to support incoming customer inquiries as the first point of contact.

• In this role, you will assist with program information, account questions, and password reset support for the online consumer portal.

• Success in this position requires strong communication skills, professionalism, and a passion for helping people.

Key Responsibilities:

• Serve as the initial point of contact for consumers and providers regarding client programs.

• Answer inbound calls and provide accurate, clear, and complete information.

• Assist with account access and password reset issues.

• Document all customer interactions in the call-tracking system with accuracy and detail.

• Forward callers to leadership or appropriate CT state agencies as required.

• Identify consumer trends, report concerns, and recommend service improvements.

• Handle complex or escalated customer issues professionally and efficiently.

• Meet or exceed daily performance standards for call volume, quality, and customer satisfaction.

What You'll Receive

• Full-time employment (40 hours/week)

• Paid training

• Monday Friday schedule ( Weekends Off)

• Career advancement opportunities

• Supportive and professional work environment

• Full benefits options

Who Thrives in This Role

• Strong communicators-verbal and written-who can explain complex information clearly.

• Reliable and committed individuals with strong work ethic and excellent attendance.

• Problem-solvers who remain calm and professional in challenging customer situations.

• Tech-comfortable individuals who can navigate multiple systems and applications.

• People who genuinely enjoy helping others and finding solutions.

• Able to work in a structured environment, handling a high volume of calls.

Qualifications:

Required:

• 18+ years of age

• High School Diploma or GED

• Minimum 6 months of call center or customer service experience OR Associate degree or higher (no experience required)

• Able to type at least 35 WPM

• Must pass customer service assessment, criminal background check, and 8-panel drug screen

Preferred Skills:

• Previous customer service or call center experience

• Strong attention to detail and documentation accuracy

#CareerBuilder #Monster #Dice #Indeed #LinkedIn