Job Title: Customer Service Representative Onsite (East Hartford, CT)
Schedule: Monday Friday, 8:30 AM 5:00 PM(Weekends off)

Job Description:

• Conduent is seeking Customer Service Representatives to support incoming customer inquiries as the first point of contact.
• In this role, you will assist with program information, account questions, and password reset support for the online consumer portal.
• Success in this position requires strong communication skills, professionalism, and a passion for helping people.

Key Responsibilities:

• Serve as the initial point of contact for consumers and providers regarding client programs.
• Answer inbound calls and provide accurate, clear, and complete information.
• Assist with account access and password reset issues.
• Document all customer interactions in the call-tracking system with accuracy and detail.
• Forward callers to leadership or appropriate CT state agencies as required.
• Identify consumer trends, report concerns, and recommend service improvements.
• Handle complex or escalated customer issues professionally and efficiently.
• Meet or exceed daily performance standards for call volume, quality, and customer satisfaction.

What You'll Receive

• Full-time employment (40 hours/week)
• Paid training
• Monday Friday schedule ( Weekends Off)
• Career advancement opportunities
• Supportive and professional work environment
• Full benefits options

Who Thrives in This Role

• Strong communicators-verbal and written-who can explain complex information clearly.
• Reliable and committed individuals with strong work ethic and excellent attendance.
• Problem-solvers who remain calm and professional in challenging customer situations.
• Tech-comfortable individuals who can navigate multiple systems and applications.
• People who genuinely enjoy helping others and finding solutions.
• Able to work in a structured environment, handling a high volume of calls.

Qualifications:

Required:

• 18+ years of age
• High School Diploma or GED
• Minimum 6 months of call center or customer service experience OR Associate degree or higher (no experience required)
• Able to type at least 35 WPM
• Must pass customer service assessment, criminal background check, and 8-panel drug screen

Preferred Skills:

• Previous customer service or call center experience
• Strong attention to detail and documentation accuracy
• Ability to handle sensitive or confidential information appropriately.