Customer Service Representative - copy - copy

Customer Service RepresentativeCompany: Arrow Engine CompanyPrimary Location: 2301 E. Independence, Tulsa, OK 74110 USAEmployment Type: Hourly | Full-TimeFunction: Customer ServiceEqual Opportunity Employer Minorities/Women/Veterans/DisabledMain Duties & ResponsibilitiesThis position requires a dependable individual who will receive, investigate and respond to all customer inquires regarding shipments, products and complaints. Input phone/fax orders and relative data into the computer by performing the following duties:Talk with customers by phone concerning orders, returns, shipments and products.Receive and enter orders via a variety of mediaContact customers when necessary to advise shipments delay and/or information necessary to process ordersInitiate tracers with carriersMake changes to or cancel orders/backordersInitiate orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.)Initiate file maintenance for corrections to computer's customer fileFill out forms, determine changes for service requestedSolicit sale of new or additional servicesHandle irate customers in a professional mannerObtain customer feedback informationQualificationsMust have a high school diploma or GED7+ years Customer Service experienceMechanical knowledge or experience dealing with industrial parts/equipment requiredAbility to read and interpret documents such as operating, maintenance and procedure manuals, bills of material, drawings and schematicsAbility to calculate figures and amountsAbility to interpret technical instructions in diagram formExcellent communication skills (verbal and written) with a professional phone presenceGood grammar, voice and dictionBasic computer and keyboarding skillsExcellent customer service skills (friendly, courteous and helpful)Organizational skills (multi-tasking ability)Business maturity, a positive attitude and a professional demeanorThis person must be dependable and conscientiousIndividual needs to show initiative and willingness to cooperate as a team memberAbility and willingness to train by working on the shop floor in various production departments