Customer Service Representative / Crew Chief

Customer Service Representative / Crew ChiefSERVPRO of Southwest Portland is hiring a Customer Service Representative / Crew Chief!SERVPRO of Southwest Portland offers:Competitive compensationSuperior benefitsCareer progressionProfessional developmentAnd more! As the front-line representative of the SERVPRO brand, the SERVPRO of Southwest Portland demonstrates the company's Here to Help commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.Key Responsibilities:Coordinate and perform production processes as scheduled and ensure quality controlManage the customer and client experience and overall customer satisfaction tracked with online reviewsCommunicate clear expectations to restoration technicians and supervise their activitiesDocument a detailed and accurate job file to support the services providedManage labor and consumable item usage on assigned projectsCommunicate with restoration project manager and office staff on project progress and issuesAdditional Responsibilities:Communicate and follow all OSHA guidelines for job safetyManage assets by protecting and using equipment and materials properlyCoach and train restoration techniciansPosition Requirements:Valid driver's licenseHigh school diploma/GED (preferred)At least 1 year of experience in cleaning, restoration, or constructionIICRC certification a plus, not requiredSkills/Physical Demands/Competencies:Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistanceAbility to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)Ability to repetitively push/pull/lift/carry objectsAbility to work with/around cleaning agentsCompensation: $18.00 - $20.00 per hour