Customer Service Representative

Customer Service RepresentativeMesmerize, a segment of MJH Life Sciences and a leader in out-of-home and point-of-care advertising, is seeking a Customer Service Representative to support and grow our network of physician offices and healthcare locations. You will serve as a primary contact for office staff, handling inbound inquiries and conducting outbound outreach to support program adoption, account maintenance, and network health. This role requires strong communication skills, a high outbound calling volume, and the ability to manage concurrent priorities with accuracy and professionalism.What You'll DoConduct a minimum of 70 outbound calls per day to physician offices and healthcare locations, following communication guidelines and maintaining fluency in all Mesmerize products and programs before initiating outreachReceive inbound calls and respond to questions from medical offices with accuracy, professionalism, and a solutions-first mindsetIdentify customer needs, clarify account information, and update records to ensure data accuracy across all interactionsUse AI tools to support call preparation, account research, follow-up drafting, and daily task organization, improving throughput without sacrificing quality or accuracyBuild sustainable relationships with office contacts by going the extra mile on responsiveness, follow-through, and issue resolutionFollow up on material deliveries and program installations to confirm completion and flag issues proactivelyMaintain accurate activity records in Salesforce, logging all calls, contacts, and account updates in real timeMeet daily, weekly, and monthly performance metrics consistently, bringing a coachable mindset and openness to feedbackWhat Sets You ApartMinimum of 2 years of outbound B2B calling experience, ideally in a high-volume, metrics-driven environmentStrong verbal and written communication skills with the ability to engage professional office staff effectively across phone and emailActive listener with excellent attention to detail and the ability to manage multiple concurrent tasks without losing accuracyProficiency in Microsoft Office; Salesforce experience preferredFamiliarity with AI-powered productivity tools (such as Claude, ChatGPT, or Copilot) and a willingness to use them as part of your daily workflow to improve efficiency and follow-throughAvaya phone system experience a plusSelf-motivated, energetic, and collaborative you take ownership of your work and contribute openly to the teamBachelor's degree preferredAI Capability ExpectationCandidates should be prepared to discuss how they use AI tools in their day-to-day work. This includes:Specific tools in active use and how they support high-volume outreach, account research, follow-up drafting, or task prioritizationHow AI has helped you work more efficiently across concurrent responsibilities without reducing quality or accuracyHow you maintain judgment and verify AI-assisted output before it reaches a customer or enters a system of recordBonus: examples of AI-driven workflows or routines that improved your daily output, response quality, or follow-through rateWe are proud to offer a comprehensive benefits package, including:Hybrid work scheduleHealth insurance through Cigna (medical and dental)Vision coverage through VSPPharmacy benefits through OptumRxFSA, HSA, Dependent Care FSA, and Limited Purpose FSA options401(k) and Roth 401(k) with company matchPet discount program with PetAssureNorton LifeLock identity theft protectionEmployee Assistance Program through NYLGBSFertility benefits through ProgynyCommuter benefitsCompany-paid Short-Term and Long-Term DisabilityVoluntary Term Life and AD&D Insurance, plus Universal Life optionsSupplemental Aflac coverage: Accident, Critical Illness, and Hospital IndemnityDiscounts and rewards through BenefitHubOur Operating StandardWe operate with discipline, clarity, and accountability. The ability to effectively leverage AI to improve speed, quality, and output is an expectation in this role, not a preference.MJH Life Sciences provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. All employees of MJH Life Sciences are employed "At Will." This means that either the employee or the Company is free to end the employment relationship at any time, for any reason, with or without cause and with or without notice.